Skip to main content
Drops Help Center home page
Submit a request
Sign in
  1. Drops
  2. Help Center

Help Center

Plans and Subscriptions

  • Redeeming Business Codes
  • What's the difference between free and premium subscriptions?
  • How do I gift someone a subscription to Drops?
  • I can't purchase a subscription!
  • Can I share or setup my account for my family to use?
  • I've lost my progress, how do I restore it?
See all 8 articles

Troubleshooting

  • How do I change my login to a different login provider like Google, Apple or Email?
  • How do I see my progress in Drops (Streaks and Progress)?
  • I have a premium subscription but I still only have 5 minutes?
  • My progress isn't being saved or updated
  • How can I restart or reset a topic?
  • Can I use Drops offline or when I don't have access to the internet?
See all 10 articles

Sounds and Words

  • I can't hear any sound or pronunciation
  • Can I learn grammar and full sentences in Drops?
  • How do I get access to more words or content in Drops?
  • How do I upload custom content or add my own words?

FAQs

  • How to delete your Drops account
  • How do I use or switch on Furigana?
  • What's the difference between seen and mastered words?
  • How do I hide or unhide words?
  • How do I use or unlock Dojo?
  • How do I access the listening test/exercise?
See all 13 articles
Drops