If you have experienced one of the below situations, it’s likely that you didn’t cancel your recurring Monthly/Yearly subscription after you upgraded to a longer one.
"I have a Lifetime subscription and just got charged for a Yearly subscription as well."
"I have a Yearly subscription and just got charged for a Monthly subscription as well."
T&C: Please note that in case of switching to Lifetime plan, you have to cancel your Monthly or Yearly Premium subscriptions to avoid auto-renewal of these recurring subscriptions.
In order to cancel your subscription and request a refund, please check out the following articles from our Help Center:
If you need further assistance, please fill up this form here including a copy of your purchase receipt and we will get back to you asap.